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Support Coordination
29 Sep 2021

Q&A: Support Coordination

Meet Jodie McCarthy, who heads up Minda’s Support Coordination Team.

Here Jodie answers a few simple questions about how Support Coordination helps you get the most out of your NDIS plan.

What is Support Coordination?

Support Coordination helps NDIS participants to better understand and use the supports in their NDIS plan. It is all about building capacity and helping you to connect with providers that best meet your needs.

How can a Support Coordinator help clients and families/guardians?

By building the skills you need to understand, implement, and use your plan, so ultimately in the future you will be able to manage your NDIS plan yourself. A support coordinator’s role is to work with you to ensure a mix of supports are used to increase your capacity to manage relationships, live more independently and be included in the community.

Do clients have to use Minda services if they use Minda’s Support Coordination team?

No, it is all about choice and control. You have the choice to choose any provider you wish, and we will link you with at least three to choose from.

What supports are there for more complex needs?

A Specialist Support Coordinator assists people with more complex needs and, in addition to being a Support Coordinator, will also be a qualified and experienced practitioner such as an Occupational Therapist, Psychologist or Social Worker.

How many people work in Minda’s Support Coordination Team?

We currently have a team of seven Support Coordinators and Specialist Support Coordinators and we are continuing to grow.

Where are they based?

The team’s home base is in the LSP1 building at Minda Brighton.

What is the best part about working as a Support Coordinator?

I really enjoy networking, meeting new people and helping others to meet their goals and have a better life.

How do clients and families access assistance through the Support Coordination team?

Anyone interested in Support Coordination can call me direct on 8126 2479 or 0418 875 530, or email me on

Where can people find out more information on Support Coordination?

The NDIS has a great video which you might like to watch here.

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