Give feedback or lodge a complaint
At Minda, our community - our clients, your families and our staff - are at the centre of everything we do. Living our values of heart, opportunity, respect, community and empathy are vital to ensuring we're giving you the support and experience you should receive.
If you have a suggestion, feedback, compliment or complaint, we want to hear from you. As a vital part of our community, your feedback ensure we can improve where we need to, and recognise those who are demonstrating our values.
Please fill in the form below if you'd like to leave us some feedback.
Please note, if you have a general enquiry or would like to know more about our services please use the contact form located here.
Other ways to send us feedback
You can print our feedback or easy read feedback form, fill it out and post it to:
Minda, P.O. Box 5, Brighton, South Australia 5048
Who is an advocate?
An advocate is someone who can support you to give your feedback. It could be a family member or friend, a member of your support staff - you can choose anyone to be an advocate as long as it is someone you trust to help you with the feedback process.
TTY and Language Translation Services
If you have speech or hearing loss and require assistance to submit your feedback, you can use the TTY or National Relay Service to submit your feedback by phone.
Who else can I contact?
If you're not happy with the response to your feedback, or want to speak with someone outside of Minda, you can seek support from an external agency, including an advocacy service, or the NDIS Quality & Safeguarding Commission.