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Frequently Asked Questions – Find out more about Minda's response to COVID-19.

General News
3 Aug 2021

Coronavirus (COVID-19): Frequently Asked Questions for clients and families

In line with State Government directives, mask wearing continues in high-risk settings like the disability sector. Masks are required in all client-facing areas of the business at Minda, and masks are also required when inside INC Cafe (but not while eating or drinking).

Density limits are at three people per 4sq m (75% capacity) for venues with seated activities including INC Cafe, while venues with standing activities - such as retail - are at one person per 2sq m (50% capacity).

Visitors are welcome and we'd like to ask people to please wear a mask if they are in client-facing areas of the business, and when inside INC Cafe (but not while eating or drinking). Remember to QR code check-in on arrival and adhere to social distancing rules.

In line with government directives on mask wearing in high-risk settings, the wearing of masks will continue at Minda, with the major focus being mask wearing in all client-facing areas of the business, where there is direct contact with clients. Masks are also required when inside INC Cafe (but not while eating or drinking).

When wearing a mask, please make sure it covers your nose and mouth at all times – it is not effective if you don’t do this!

We have plenty of PPE in stock, including protocols in place for after hours access if required by our support staff.

INC Café is open to the public, with indoor and outdoor dining permitted with a capacity of three people per 4sq m (75% capacity). Masks must be worn inside the cafe, except when eating and drinking and remember to QR code check-in on arrival and adhere to social distancing rules.

We ask non-essential contractors and non-essential visitors to please contact the relevant manager before attending our sites at this time.

Family members are asked to please call ahead before visiting and to wear a mask indoors when on site, QR code check-in on arrival and adhere to social distancing rules.

Yes family members and guardians can visit loved ones in Minda accommodation. We ask that you please call ahead before visiting and to wear a mask indoors when on site. Remember to QR code check-in on arrival and adhere to social distancing rules.

Centre-based day options/MyPath activities are operating with density requirements in place and also mask-wearing.

Allied Health Therapies are business as usual, with the therapist to wear a mask for all appointments.

If you need to get in touch with us, please feel free to call the Minda ASSIST Therapy team on (08) 8126 2400.

Commercial Enterprises sites are operating with all COVID-safe requirements in place.

The hydrotherapy pool is open to Minda clients and the wider community. Remember to QR code check-in on arrival, adhere to social distancing rules and wear a mask when not in the pool.

We ask that everyone is on heightened alert in terms of personal hygiene and making sure you do not have contact with your loved one unless you return a negative COVID-19 test if you have any symptoms such as a sore throat, fever or cough.

You can phone us on 0427 595 471.

You can also phone the South Australian COVID-19 Information Line on 1800 253 787, which operates from 9am to 5pm, seven days a week. Alternatively, you can contact the National Coronavirus Health Information Line on 1800 020 080. This service runs 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

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