Agreements and Cancellations

Are you ready to receive services from Minda? That's great news! Before you start, you'll need a Service Agreement.

A Service Agreement is a legal contract between you and Minda. This agreement sets out information about the supports we will provide, our responsibilities to you, and your responsibilities.

Make sure you read the agreement carefully and ask an advocate or us to explain anything you don't understand before signing the contract.

Remember, we're here to help you live your best life, so if you have any questions, don't hesitate to contact us.

Our cancellation policy has changed effective 1 July 2022, in line with National Disability Insurance Agency (NDIA) cancellation guidelines.

A cancellation is a short notice cancellation and will be charged at 100% of the agreed support price, if you:

• do not show up for a scheduled support within a reasonable time, or are not present at the agreed place (and within a reasonable time) when the provider is travelling to deliver the support; or
• have given less than seven (7) clear days’ notice for cancellation of a support.

For supports delivered in a group setting:

• If you cancel your attendance (with less than 7 days’ notice) and we are unable find another participant to attend the group session in your place, then we are permitted to bill you for the short notice cancellation at the previously agreed rate you would have billed if you had attended the group. All other participants in the group will also be billed as though all participants have attended the group.

If you need to cancel a service, please make sure you call or email directly to your applicable service area, to ensure the cancellation guidelines are adhered too.