COVID-19 Frequently Asked Questions

Coronavirus (COVID-19): Frequently Asked Questions for clients and families

What restrictions are currently in place at Minda?

At Minda, we are continuing to follow all State Government guidelines and directives. This includes the recent Emergency Management (Public Activities No 15) (COVID-19) Direction 2020 under section 25 of the Emergency Management Act 2004.

One of the requirements under the Emergency Management Directive includes the implementation of QR codes and paper-based sign-in options across our sites, as well as the wearing of masks in care delivery spaces.

Can I visit Minda?

Yes, but visitors and contractors to Minda business locations are required to wear masks in areas where there is client care.

We have placed signage around mask wearing requirements at our sites, along with the QR code/sign in process for each relevant facility, apartment and house and we ask that you observe these instructions.

What about Minda accommodation? Can I visit my loved one?

Yes, family members can visit their loved ones in Minda accommodation, but at this time we ask that you please wear a mask, in line with the Emergency Management directions. We would appreciate it if you could please call ahead, to ensure appropriate social distancing is possible in houses where there is more than one client.

Will MyPATH return to normal?

MyPATH and Mentoring resumed normal operations on Monday November 23. Minda in the North resumed on Tuesday November 24. Staff are wearing masks to support clients in these areas.

Over Christmas, MyPATH will be closed from December 21 before re-opening on January 6, 2021. Mentoring runs through the Christmas period excluding public holidays (unless clients have this specifically built into their service agreements).

Can I attend my Minda ASSIST Therapy appointment?

Yes - if you need to get in touch with us, please feel free to call the Minda ASSIST Therapy team on (08) 8126 2400. Minda ASSIST Therapy will operate over the Christmas-New Year period.

Is INC Café open to the public?

INC Café is open to the public, keeping in mind social distancing and mask requirements. We look forward to seeing you (and please remember your mask!).

Can I use the hydrotherapy pool?

Yes, the Minda Aquatic Centre was opened again from Monday November 23.

Does Minda have any cases of COVID-19?

There are no cases of COVID-19 at Minda. If that changes, then our staff, clients and families will be immediately notified and infection control protocols, as outlined by the World Health Organisation and Australian Department of Health, will be followed.

What is Minda doing to minimise the risk of clients contracting COVID-19?

Minda is implementing all protocols advised by Government health authorities in relation to infection control, monitoring staff health and strictly managing infection transfer risks in the environments in which services are provided.

Will Coronavirus affect my NDIS plan?

Due to measures put in place to combat COVID-19, the NDIA will extend NDIS plans by up to 24 months, ensuring continuity of support. For more information go to the NDIS website.


The Australian Government Department of Health website also provides general information on Coronavirus (COVID-19).

You can also phone the South Australian COVID-19 Information Line on 1800 253 787, which operates from 9am to 5pm, seven days a week. Alternatively, you can contact the National Coronavirus Health Information Line on 1800 020 080. This service runs 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.