Our cancellation policy is in line with the NDIS price guide. For more information about how pricing works, please visit the NDIS website.
The customer agrees to notify Minda by phone or in writing, 2 clear business days prior to the cancellation of an appointment for:
- Allied Health,
- In-Home Support,
- Short Term Accommodation – Sessional support
- Vacation Care
The customer agrees to notify Minda by phone or in writing, 5 clear business days prior to the cancellation of:
- Short Term Accommodation
If a customer cancels the appointment at late notice, or does not show up for the appointment, Minda may charge 90% of the fee associated with the service.
Minda will only charge for a short notice cancellation (or no show) if alternative billable work for the relevant worker has not been found and are required to pay the worker for the time that would have been spent providing the support.
*Please note the following definitions apply
Business hours: Monday to Friday, 8am to 5pm AEST
Clear business days: This means full business days before your scheduled appointment. For example, if you wish to cancel the Allied Health service you are receiving on Monday 14 October, you must cancel before 8am on Thursday 10 October.
If you are accessing Short Term Accommodation on Monday 14 October, you must cancel before 8am on Monday 7 October.