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General News
1 Oct 2021

What started out as a career in physiotherapy for Olivia Martin has, in a few short years, become one of rapid growth and development through embracing opportunities.

Now a Client Services Senior Manager, Olivia first joined the Minda family when she interviewed for a role as a physiotherapist after completing her degree. While waiting for industry accreditation to come through, she began working as an Allied Health Assistant before taking on the physio role with the MAT team for the next eight months.

“I loved the client-facing work” Olivia says. “I’d always wanted to go into an industry that was all about helping other people and we can definitely do that here at Minda.

“I remember saying in my first interview here, and I still believe it today, as many skills that we can teach people with a disability, they can teach us just as much about life perspectives plus the importance of making stable friendships and professional relationships.”

Moving into the SIL world you saw a realistic view of a person’s life including the good and bad days. To see and be a part of the journey is a very unique and touching experience.

- olivia martin

With an ambition to move into the world of management, an internal eight-week vacancy for an acting SIL Manager in Mount Gambier soon captured her interest.

“I applied for the role and said ‘I have zero experience in management but I am happy to learn’ and the next thing I knew I was down in Mount Gambier for eight weeks, which turned out to be 12 months once I won a permanent role,” Olivia says.

“Physio was great from a client perspective in that you got to build good relationships with clients, but you only really saw a small portion of their life.

“Moving into the SIL world you saw a realistic view of a person’s life including the good and bad days. To see and be a part of the journey is a very unique and touching experience."

Being a part of something bigger than myself and bigger than any one particular client and looking at that holistically has drawn me in.

Working alongside and with families and stakeholders as well as a range of colleagues was also a highlight in the management role, so too was adapting to the NDIS which plays a significant role in the lives of Minda clients.

With a passion for building relationships and trying to implement positive change for Minda, Olivia again embraced opportunity by stepping up into her current Senior Manager role where she says – “no day is ever the same”.

“I think what’s unique here at Minda is we have a whole range of different people and different ways we like to work but we all share the common goal of providing quality client care,” Olivia says.

“What drew me to the senior role was trying to embed more adaptive change as opposed to reactional operational management to hopefully better the lives of not just the people we support but also the staff.”

“A key to Minda and the disability sector in general is that it’s not about meeting a goal and that’s the end, it’s a continuous improvement spectrum like we all live our lives, trying to be better.

“Being a part of something bigger than myself and bigger than any one particular client and looking at that holistically has drawn me in. I enjoy my role and I’ve always felt very supported and I enjoy coming to work every day.”

A woman with blonde hair and wearing a black jacket is standing in front of a tree with white blossoms.

Client Services Senior Manager Olivia Martin.

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