Eligibility
Overview
FAQs
What is Support at Home?
These supports can include attending appointments, going shopping, attending an event, preparing meals, cleaning, helping with laundry, personal care or anything that will help you to achieve the things that are important to you.
What can I get with Support at Home?
We can deliver any level of support through our Support at Home services. This includes supported independent living (SIL), home and living, assistance with daily living, in-home supports or community participation. We’re here to help you with anything you need.
How can I support my client/family member with supported decision making?
You must help someone with a disability make their own choice and not make it for them. Support them by listening to what they want, explaining the options clearly using simple language or visual aids and give them time to decide.
Who determines your capacity?
We will support you to make your own decisions. However, if there is any concern over whether you can, we will do an assessment to determine your capacity with a qualified psychologist or GP. We will always support you to make your own decisions as best we can.
What is Irregular Supports?
This is an extra service outside of your regular SIL. This will help you when something unexpected comes up and will give you comfort knowing we will be there to help if you need us.
Can I choose my own support staff?
We will work with you to make sure both you and your staff are a good match with similar interests and things in common.
What does a non-face to face support cover?
Planning and coordination of yours services, report writing and assessments, guidance and advice offered over the phone, through email, or online and preparing resources for future face-to-face sessions. This is offered to you if it is part of your paln, within budget and complies with billing rules. Non-face-to-face supports can help if you have limited mobility or live in a remote area.
Who will be helping me?
Every disability support worker we employ has their Cert III or Cert IV in individual support, showing that every member of our team has an unmatched level of knowledge and commitment to supporting you.
Resources
Contact the Client Support Unit
Contact our team for more information about our Support at Home services.