Response to The Advertiser

Minda is not dealing with serious staffing shortages and we want to assure our community that our clients are well supported by qualified and caring staff.

While it has been widely reported that disability support workers are in hot demand nationally, in the past two years Minda’s disability support worker numbers have increased from approximately 990 to over 1300 and our disability support worker retention rates are the same as the rest of the human services industry.

This increase to our workforce has not only created new employment opportunities for South Australians, but also means we can better deliver on the individual needs of our clients.

We are confident that the right supports were in place and we would like to stress there were no adverse outcomes or incidents as a result of the alleged report sent to The Advertiser.

While we are disappointed that client confidentiality appears to have been breached by the sharing of internal documents, reports submitted by staff are subject to an internal review and investigation as part of our focus on continuous improvement. It is our position that adequate supports were – and still are – in place for our clients.

Minda, like all other organisations, has occasions when staff can’t come into work, and a flexible approach to resourcing and a large staffing group means we can quickly redeploy staff to ensure we continue to maintain an appropriate standard of care.

Our workforce includes a team of more than 70 staff in our Supported Independent Living portfolio who are not ‘on roster’ and can be called on to work flexibly as required and be deployed at short notice.

This staffing contingency approach ensures greater flexibility across shifts 24 hours a day, 7 days a week, with this ratio over and above that funded by the NDIS.

We continue to strengthen our workforce by increasing many of our disability workers’ contracted hours, by moving to centralised rostering and vacancy management approach and by continuing to recruit additional disability support workers in response to changing and growing client needs and NDIS funding changes.

We are also increasing the number of student places for disability qualifications such as the Certificate III in Individual Support (Disability) through our registered training organisation, the SA Learning Centre.