Services
What kind of work can I get through supported employment?
Supported Employment offers a wide range of roles across various industries, offering opportunities for both hands-on and office-based work.
These jobs can be in regular workplaces or special programs, and support is provided as needed. The types of work vary, from simple tasks to more skilled roles. Common jobs include working in factories, helping with packaging and deliveries, gardening, cleaning, working in hotels or restaurants, and other service-related tasks.
How do I book an appointment?
It’s very simple. Just call or email us, or use the ‘Get in Touch’ button below.
You may also be able to access Telehealth depending on the specialist you want to talk to.
What can I expect at my first appointment?
At your first appointment with us, we will start with an assessment to talk about your goals and anything you find challenging.
For an example, after the assessment and talking about what your goals are, together with your specialist you may prepare a program of daily exercises.
What is Support at Home?
These supports can include attending appointments, going shopping, attending an event, preparing meals, cleaning, helping with laundry, personal care or anything that will help you to achieve the things that are important to you.
What can I get with Support at Home?
We can deliver any level of support through our Support at Home services. This includes supported independent living (SIL), home and living, assistance with daily living, in-home supports or community participation. We’re here to help you with anything you need.
How can I support my client/family member with supported decision making?
You must help someone with a disability make their own choice and not make it for them. Support them by listening to what they want, explaining the options clearly using simple language or visual aids and give them time to decide.
Who determines your capacity?
We will support you to make your own decisions. However, if there is any concern over whether you can, we will do an assessment to determine your capacity with a qualified psychologist or GP. We will always support you to make your own decisions as best we can.
What is Irregular Supports?
This is an extra service outside of your regular SIL. This will help you when something unexpected comes up and will give you comfort knowing we will be there to help if you need us.
Can I choose my own support staff?
We will work with you to make sure both you and your staff are a good match with similar interests and things in common.
Can I use the pool independently?
Yes, you can attend during specific times and pay as you go with no booking required. If you require assistance, you will need to bring someone to help you. The pool is open 9am – 5pm, Monday to Friday.
Do you offer transport to MyPath?
No, however if you require transport, we can help organise some options for you.
What does a non-face to face support cover?
Planning and coordination of yours services, report writing and assessments, guidance and advice offered over the phone, through email, or online and preparing resources for future face-to-face sessions. This is offered to you if it is part of your paln, within budget and complies with billing rules. Non-face-to-face supports can help if you have limited mobility or live in a remote area.
When can I use respite accommodation?
So long as you have an NDIS plan or can pay for the service with personal funds, respite is available to you. Contact our Client Support Unit (CSU) to begin the process and set up a time to discuss your client service agreement.
Where can I get respite care?
Respite is available inside your home, or in our short-term accommodation housing minutes from the beach at North Brighton.
Who will be helping me?
Every disability support worker we employ has their Cert III or Cert IV in individual support, showing that every member of our team has an unmatched level of knowledge and commitment to supporting you.
How long can I stay in respite accommodation?
Depending on your level of funding, supports from our qualified disability support workers can be provided for any length of time. Whether that’s a few hours, a few days or a few weeks, we can help you with whatever you need.
NDIS
Why does my plan have funding periods?
Funding periods break your plan into sections, usually 12 months, to track your funding and to make it easier to see if you need any changes and to make sure it lasts for the full year.
Will impairments be added to existing NDIS plans?
No, the impairment notice is a new feature introduced for people who apply for the NDIS from 2025 onwards. Your current plan and supports won’t change.
What is an impairment notice?
It outlines the types of impairments—such as intellectual, cognitive, neurological, sensory, or physical—that make you eligible for the NDIS. If you’ve been accessing services prior to 2025, you wouldn’t have receive one. It is to help people new to the NDIS understand their eligibility and the right services for them.
Volunteering
Am I covered by insurance when volunteering?
We provide personal accident insurance, as well as public liability insurance.
Do you accept student placements/work experience?
We only have the capacity to provide placement for SA Learning Centre students (Minda’s RTO) however this is not considered volunteer work. Work Experience is on a case by case basis.
Will I ever have to pay for anything myself?
If you ever have to buy anything as part of your role, we will reimburse you. All purchases need to be pre-approved by the Volunteer Supervisor.
Is it possible I might get paid work if I volunteer first?
You are invited to submit job applications for external vacancies and will be given the same consideration as the general public. All external vacancies appear on our website.
Can Minda give me a reference?
Yes, we are happy to provide a reference. However, you need to have regularly volunteered with Minda for a minimum period of three months.
Can I go on holidays?
Absolutely! We do ask you let us know 2 weeks in advance so we can cover you. All volunteers take a break over the Christmas and New Year period.
Will I need to be interviewed?
Only for regular volunteering. The process may include both a preliminary phone interview and a face-to-face interview. This lets us find the best match for you and to the people we support.
How much time do I have to commit?
The hours vary depending on the role and in most cases, you will decide how many hours you’re willing to commit. Find a role where the hours suit your availability.
What is the process to become a volunteer?
For regular volunteering you will need to register, provide proof of ID, two referees, and a National Disability Insurance Scheme NDIS Worker Screening (free for volunteers). You will also need to complete some online and face to face training.
For casual volunteering you will need to register, provide proof of ID, one referee, and complete relevant on the job training for the role.
Do I have to do any training?
All volunteers must complete an orientation session of mandatory training before they commence their role. Where applicable some role specific training is provided.
Can I volunteer with children?
No, we don’t offer volunteering opportunities in Children’s Services.
Do I need to have experience to be a volunteer?
No, you don’t need experience in volunteering. We will harness your life/work experience and utilise your skills while giving you the opportunity to try something new in an area that you’re interested in.
Why should I volunteer with Minda?
Make friends, learn new skills and support the important work we do. Studies have shown that giving your time to help others can be good for your health, wellbeing and social skills, so you can expect to feel the positive impact in all areas of your life.
Accounts and Billing
Why do you charge travel and transport and what is the difference?
We charge travel and transport where applicable to cover staffing costs or reimbursement of kilometres travelled. Provider travel related to the time it takes for a worker to travel to or from your location at the start of end of a session or appointment. Transport is related to the kilometres travelled as part of a support.
General
How can I support my client/family member with supported decision making?
You must help someone with a disability make their own choice and not make it for them. Support them by listening to what they want, explaining the options clearly using simple language or visual aids and give them time to decide.
Who determines your capacity?
We will support you to make your own decisions. However, if there is any concern over whether you can, we will do an assessment to determine your capacity with a qualified psychologist or GP. We will always support you to make your own decisions as best we can.
What does the word Minda mean?
The name ‘Minda’ originated from the Kaurna language, the language of the traditional custodians of the Adelaide Plains, meaning ‘place of shelter and protection’.